Velo
Wipro Design Hackathon 2021
Category
Strategy Design
Service Design
UX Research
Interaction Design
Team
Wipro designers
Tool
Adobe XD
Adobe Illustrator
Miro
Time Span
1 Week
Problem Statement
Design an online service booking platform for an automobile company that engages with the customers requesting the service, technicians and dealers providing the service.
Design Goal
To create an application helping vehicle owners and service providers to be more organized and to prevent servicing. It is important that the application motivates and rewards stakeholders for doing their tasks
My Role
User research, UX Design, Interface Design, Wireframing, Prototyping
What is Velo?
Velo is an Automobile service application and one-stop solution for its users. Velo provides users to avail their choice of services (Mobile Service Van / Pick up and Delivery), track the progress and set reminders for an overall seamless experience.
Process
1-week design sprint that consisted of dissecting the challenge brief, understanding the industry, mapping out a system for the service, understanding use cases, building prototypes and most importantly bonding with the teams.
Competitor Analysis
User Persona
Customer Journey Map
Vision
Vision
Simplify
Accessible
Minimal
Linear
Features
Information Architecture
Service Blueprint
Branding
Style Guide
Low-fidelity Wireframes
Application UI
Opening Animation
Welcome Screen
Loading Animation
Hassle-free sign in and sign up flow
Customer Dashboard
Customer dashboard/ home screen with easy navigation that leads users to avail their choice of services (MSV/PUD), track their progress and set reminders for an overall seamless experience.
It also allows users to quickly access their last service done.
Select Service Flow
Users can see the list of services offered and opt according to requirements.
Select Date & Time
Convenient and easy way to select location, Date and time of servicing
Preview & Checkout
Check all the information about the service chosen and proceed to pay. Intuitive UI to let the user know that the booking is successfully done
Micro Animation
Track Service
Timely schedule check in and service tracking
Feedback
Adding feedback section to enhance the user experience and increase the app engagement.
Technician Dashboard
Technician dashboard with easy navigation so that user will always be notified in time about the upcoming services requests
Select Service list
Easy distinction between the service list of MSV & PUD
Service Flow
Starting from accepting the request, covering all aspects of real-time navigation to verifying customers and completing the process by taking the feedback will be covered.
Accept Request
Check all the information about the service requested and accept according to the expertise.
Admin Dashboard
Admin dashboard with easy navigation so that users will be updated and can review the upcoming/ pending/ in progress and completed requests.
Review Service
Check and review all the information like the customer and car details, technician details and about the service requested.
Full Prototype
Learning
Feedback is critical to the UX designers. Being able to take and apply constructive criticism was our biggest takeaway with the VELO app.
We stretched ourselves with the resources available. We conducted meetings via video chat (Teams) for the first time and tried to ideate and iterate.
User persona was a key that allowed us to ensure that we were reaching our goal in the best way possible. All in all, the “VELO” automobile app was a fantastic experience.
